Tip: to search for a specific keyword, use the "Find" function by simultaneously pressing the "Ctrl" and "F" keys on a PC, and the "Command" and "F" keys on a Mac.
What are the minimum computer specifications to view an event?
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What are the bandwidth requirements to view our Live and on-demand online video?
The player requires approximately 775Kbps of bandwidth for operation, though this number varies based on individual usage.
The video player requires a high-speed Internet connection for optimal user experience. Broadband connections include cable Internet, DSL, ADSL, SDSL, T1, Fractional T1's, T3, some satellite Internet connections, and OC3+. Please note that DSL light and wireless connections may experience slower loading if bandwidth is unavailable for streaming video use. We do not recommend using dial-up or other low bandwidth connections to access premium content. If you have questions about your bandwidth capacity, please contact your Internet Service Provider for details.
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In Firefox, the video flickers and/or disappears while playing. How can I correct this?
This is a know issue with Firefox on Windows. You can correct this by downloading the latest Windows Media Plug-in for Firefox or by adjusting your current settings.
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Can I view events without a broadband connection?
We do not recommend using dial-up or other low bandwidth connections to access the video content.
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Can I limit bandwidth used by the application?
No. The player automatically controls bandwidth usage thresholds.
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Can I view events with Mac OS 10?
Safari and Firefox on a Mac with Windows Media®Components for QuickTime, by Flip4Mac&tm; are supported. Internet Explorer for the Mac is not supported. You should make sure make sure that your system meets both our Computer Requirements and Bandwidth Requirements.
To download Flip4Mac, go to http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx.
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Do I need Windows Media Player installed to view events?
Yes. Windows Media Player is required to view all events. The video player is optimized for Windows Media Player version 9 and above. To check your version, open the player, select "Help," and then "About" from the top toolbar.
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How do I download Windows Media Player?
You can download Windows Media Player at http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx.
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How can I make sure Windows Media Player isn't muted?
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How can I change Windows Media Player's buffering to "1 second"?
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How can I clear Windows Media Player's history?
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How can I view the video full screen?
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I have poor video quality. What does this mean?
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Can I download events to my desktop?
Unfortunately you cannot download SIP video to your desktop. However, all games are available via on-demand.
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I'm having difficulties viewing the video. How do I fix this?
Follow the steps below to attempt to improve your video quality.
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The video flickers and/or disappear while playing, how can I correct this?
This is a know issue with Firefox on Windows. You can correct this by downloading the latest Windows Media Plug-in for Firefox or by adjusting your current settings.
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I'm having difficulties with the audio of my video. How do I fix this?
Internet traffic congestion is the most common cause of audio pauses or stops, though high CPU usage on your computer or low speed connections can also result in similar issues. If the audio problem appears to be a result of Internet traffic congestion, try closing the player and then re-launching it. If high CPU usage is causing interruptions to event audio, try closing any programs that you are not using and re-launching the player. Finally, check to ensure that your connection is fast enough to support the video player by reviewing our Bandwidth Requirements.
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How can I view the video full screen?
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Can I stop, pause, rewind, or fast forward my video?
You can only control archived video you're watching on-demand. You do not have the ability to control live video.
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Why is the video delayed in comparison to television and/or radio content?
The technology for broadband streaming video that's currently available has a small inherent delay when compared to live television or radio broadcasts.
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Why do videos sometimes skip, stop, freeze or pause?
The most common cause of a pause or stop is Internet traffic congestion. If this problem persists, try closing the player and then re-launching it.
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This can be caused by having JavaScript disabled. To enable JavaScript:
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SIP, Stevens Internet Productions, LLC is a broadband service that delivers live and on-demand webcasts. We specialze carrying sporting event that can't be seen elsewhere.
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